Job Price
Customer Service Supervisor
Job reference No. 3260 |
Access charge this position: Aus$35
Add 10% GST if purchased from within Australia.
Information for this job is current as at November 2002
|
Job Brief
|
Reports to: Head of Sales, a more senior Customer Service position, or Administration Manager.
Job Purpose: Oversees the processing of transactions or provision of advice or information to customers to
ensure service standards to the organisation's clients are met.
Activities: Typically: #Oversees the provides information to customers regarding, terms or conditions of
the organisation's products or services. #Ensures that transactions are correctly recorded and receipted
and that incoming mail and ensures that enquires are addressed in a timely and effective manner.
#Participates in developing improvements in branch, office or customer service procedures.
Qualifications: May require a technical degree and 3-5 years sales or marketing experience, or the equivalent
in training and experience.
Titles: Customer Service/Call Centre: Supervisor/Team Leader
|
A comprehensive salary analysis is provided for the total
sample of data
received for this job. Where a sufficient sample exists a salary level is
also provided by State, and by organisational size group as measured by
total annual revenue/budget. See
example data analysis
.)
Information is only published where the sample
is from at least three different organisations.
In the following table the column headed N indicates the sample size for the
sample set, and the column headed C indicates the number of organisations from which the
sample N is drawn.
Examine the sample sizes carefully to ensure they meet your specifications.
| Sample Set |
N |
C |
| Total Sample |
27 |
20 |
| Up to $10m |
0 |
0 |
| $10 - 25m |
0 |
0 |
| $25 - 50m |
5 |
4 |
| $50 - 75m |
4 |
4 |
| $75 - 100m |
4 |
3 |
| Over $100m |
14 |
9 |
| NSW |
6 |
4 |
| VIC |
13 |
10 |
| QLD |
0 |
0 |
| SA |
3 |
3 |
| WA |
3 |
3 |
| TAS |
0 |
0 |
Copyright (C) 2002 National Remuneration Centre
